Our catalog is accessible via our website; you can view the relevant content online or download it directly.

For any requests or issues, you can reach us at info@vitello.com.tr .

If you contact us using the numbers provided, our authorized department will assist you.

Information regarding product or order delivery times can only be obtained from the store or authorized dealer where the order was placed.

You can download 2D and 3D files from the professional page or the relevant product page.

Send your request to info@vitello.com.tr and attach your company profile, website, and list of brands you work with, so that it can be forwarded to the relevant regional manager.

You can purchase our products from our stores, our website, or authorized dealers.

COMMITMENT & GUARANTEE

The brand guarantees that purchased products will be free from manufacturing defects in materials and/or workmanship. This guarantee is valid for the period specified in the product's warranty details. However, damage resulting from improper handling of the product after purchase or exposure to harsh weather conditions due to lack of precautions (e.g. , failure to use a protective case) is not covered by the Vitello warranty.

IMPROPER MAINTENANCE AND USAGE

Proper care and use are essential to protecting your warranty rights. This warranty does not apply if your Vitello products are damaged by the use of detergents, abrasives, or harsh cleaning agents. This warranty does not cover damage caused by negligence, abuse, normal wear and tear, or accidents, such as (but not limited to) burns, cuts, scratches, tears, abrasions, water stains, marks, or pet damage.

TOLERANCES

Color samples or wood samples are considered only as a guide. Vitello cannot be held responsible for any differences between the sample and the delivered product, as color variations naturally occur over time. These variations are not considered defects. Furthermore, wear and tear on flooring, surfaces, etc., due to daily use are also not considered defects.

REQUEST PROCEDURE

First and foremost, if you notice a manufacturing defect, it is important to immediately notify the Vitello sales and marketing team. To benefit from this warranty, you must send the original invoice number, the date of the damage or defect, the product and its description, proof of the damage (photo or video), and how it occurred to the relevant person.

Cash on delivery is not available.

You can place your orders via our contact numbers.

At Vitello, we aim to get to know our members closely in order to provide you, our valued customers, with higher quality and more personalized service. Your membership allows us to offer you special offers and recommendations tailored to your shopping habits, preferences, and needs.

By becoming a member;

You can be the first to know about campaigns, discounts and special announcements.

You can easily ship the products you purchase to anywhere in Türkiye.

Your membership is completely free and you can activate it immediately by filling out a quick form.

The personal information you share when registering is stored securely and is not shared with third parties or organizations for commercial purposes.

By becoming a member of Vitello.com.tr, you can make your shopping experience more exclusive and enjoyable.