OUR QUALITY ASSURANCE
At Vitello Outdoor Living, quality is not a promise, it is a core value of our brand. Each of our collections is produced with select materials, superior craftsmanship, and a timeless design philosophy. Our products, which perfectly balance aesthetics and durability, are guaranteed under the specified warranty conditions.
For us, the warranty is not just a procedure; it's an expression of our commitment to the lifestyle we offer. Our goal is to create exclusive living spaces that retain their initial elegance and comfort for many years to come.
GENERAL
The warranty period begins from the date of delivery of the product. During the specified period, manufacturing defects will be rectified through repair or replacement, depending on the inspection results.
Damage resulting from misuse, improper handling, or operations contrary to the product's intended use is not covered under warranty.
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COMMITMENT
Vitello stands behind the quality of materials and workmanship in the products it sells. However, damage resulting from inadequate post-delivery maintenance, use of unsuitable cleaning products, failure to take protective measures, or direct exposure to harsh weather conditions is excluded from coverage.
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EXCLUSIONS
Physical injuries such as bumps, scratches, cuts, burns, and the like.
Natural wear and tear and surface changes due to daily use.
User-caused negligence or faulty maintenance.
External factors and pet-related deformities
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TOLERANCES
Color and wood samples are for reference only. Variations in tone and grain, inherent in the natural structure of materials, are characteristic features of the product and are not considered defects. Minor tonal differences between the sample and the delivered product are not covered under warranty.
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REQUEST PROCEDURE
In case of a possible manufacturing defect, the Vitello sales team should be contacted.
To initiate the process:
Invoice number
Product information and delivery date
Description of the damage
Photo or video recording
It should be sent to us.
At Vitello, we carefully evaluate every request and manage the process with confidence, in line with our commitment to transparency and professionalism.
